Full Podcast: https://lovethenorth.ca/article/261010-ward-eddie-astgen-sudbury-tax Imagine reporting a pothole, drainage problem, missed garbage collection or another municipal issue to Greater Sudbury's 311 service. You receive confirmation that your complaint has been registered. Then another notification tells you it's being worked on. Days or weeks later, you receive an email saying **your file has been CLOSED.** But there's one problem. **The issue hasn't been fixed!** In this Love the North interview, Ward 9 candidate Eddie Astgen raises concerns about how the City's 311 complaint system handles unresolved issues. According to Astgen, residents can have their service requests closed even when the original problem remains. When they call back, they're told the previous ticket is closed and a new one must be opened. **Same problem. Another complaint. Another round of waiting.** Astgen emphasizes that the frontline 311 employees are helpful and courteous. His concern is what happens after complaints are forwarded to municipal departments. Why was the file closed? Was the work completed? Was the request rejected? Is another department responsible? Residents deserve an explanation. Repeatedly opening new tickets for the same unresolved problem can waste staff time, municipal resources and taxpayers' money. Astgen suggests better communication, clear explanations when files are closed and a process that keeps residents informed about what