Full Podcast: https://lovethenorth.ca/article/261004-sudbury-ward-shawn-rossi-on Ward 8 candidate Shawn Rossi says some of the best ideas for fixing City problems do not come from managers, consultants, or people sitting in offices. They come from the **front-line workers who deal with the problems every single day.** Rossi says many of his ideas have come from listening to people who actually do the work — the employees, contractors, patients, residents, and tradespeople who see firsthand where a system breaks down. His argument is simple: if the same pothole keeps failing, ask the people repairing it why. If a permit process keeps frustrating residents, ask the staff handling those applications where the bottleneck is. If a bylaw creates the same problem over and over, talk to the people enforcing it and the residents living with it. Those workers often already know what is wrong. The problem, Rossi says, is that their knowledge does not always move up through the system. Instead, people can fall back on the answer: **“That’s the way we’ve always done it.”** Rossi argues that elected officials should be listening to the people closest to the problem, researching better approaches, and then pushing for changes when a process clearly is not working. **The person doing the job every day often sees the solution long before someone looking at the issue from an office does.** For Rossi, better government starts by listening from the ground up — not always directing from the top down. #Sudbury #Ward8 #ShawnRossi #FrontLineWorkers #CityHall #Accountability #MunicipalGovernment #BetterGovernment #GreaterSudbury #LoveTheNorth